Lesson Review In this lesson, you have learned why reliable technology support is critical to your technology plan. You are prepared to hire a qualified technology coordinator who will also be a good fit for your school or district. You are aware of the costs associated with maintaining and replacing your hardware, software, and networks and have considered alternate strategies to provide support such as outsourcing, leasing, or involving students in your support plan. Although consistent maintenance and upkeep of computers, peripherals and networks is crucial for effective technology integration, you know continual efforts must also be made to support the people working with the technology. Teachers and staff must be granted sufficient time and convenient access to equipment to learn to utilize new technology. Learning curves may be accelerated with on-site support that gives immediate answers to questions, solves problems, and models the appropriate use of new software in its intended context. Finally, reward systems and new assessment models need to be implemented to support professional development. Review of Objectives Use the links below to review any information from this lesson. Upon the successful completion of this lesson, you should be able to Define support Describe issues related to technical support List key issues related to pedagogical support Provide suggestions to reward teachers for effective technology integration Describe the skills and duties of technology support personnel Develop procedures to effectively recruit, interview, and hire qualified technology support personnel Relate technical support issues to Total Cost of Ownership (TCO) Evaluate strategies to overcome common barriers to support Determine whether to outsource equipment and/or personnel Determine whether you should use teachers for technical support Evaluate the possibility of using students or volunteers to provide support List options for using technology as a support mechanism