What Is Support? Support-related issues fall into two categories: technical support and pedagogical support. Technical support keeps equipment and the network up and running, and provides sufficient software and supplies so that hardware can be used as intended to support teaching and learning. But every dollar spent on purchasing and maintaining your infrastructure is in jeopardy if teachers do not receive adequate pedagogical support to build technology skills and craft technology-supported learning environments and experiences. These new activities and the student outcomes they produce may look different than those of traditional learning activities and will need a supportive environment in which to evolve. Support and professional development will be your largest ongoing costs. 1 These two components can reasonably be considered the most critical components in the effective infusion of technology, but often receive less attention than hardware, software, and network connectivity. 2 School leaders must provide consistent technical and pedagogical support to effectively implement technology in their schools.