Outsourcing
Leasing hardware and hiring support personnel through outside service
contracts may be cost-effective options for
dealing with many support and obsolescence issues. It may be easier
to budget for a leasing agreement that includes support
than to set up a district support team. Gerald Lauber suggests that schools
consider leasing as a strategy for keeping up-to-date technology
in their classrooms. He claims that his New York school district
saved millions of dollars by leasing computers, software, and consultants.
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The considerations for leasing are different than those for purchasing.
You shouldn't worry about finding hardware that is likely to be
useful five years down the roadno hardware may actually
be able to live up to this projection. Instead, look for contracts
that provide computers powerful enough to run the software necessary
to meet your curricular goals and replacement schedules with some
flexibility for the future. It is important to know exactly what
you need before entering a leasing agreementsoftware, hardware,
peripherals, and support.
Leasing has drawbacks, as well. Will leased equipment continue
to be compatible with the school or district's infrastructure?
How much maintenance does the leasing contract include and what
hidden costs might surface? Make sure changes in personnel at the
leasing agency do not disrupt your service. Get all specific agreements
written into your contract; do not depend on verbal agreements
from representatives who may never be responsible for your actual
service.
Recommendations
for school districts considering leasing
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Recommendations
for school districts considering hiring a technology consultant
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- Compare prices
- Purchase a service agreement that prevents downtime
- Do not allow your staff to repair leased equipment
- Specify terms to upgrade equipment
- Lauber recommends leasing from a single vendor, "When
something goes wrong, the different vendors are likely
to blame each other for the problems, creating delays
that deprive the kids of access to the technology."
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- Choose a consultant who is not tied to a single
vendor
- Get references from the last three of the consultants'
jobs to determine whether the consultant
- is easy to work with
- will satisfy the specific needs of your school
or district
- will save you money
- is likely to finish the job and finish it on
time
- Make sure the consultant's responsibilities are
clearly defined
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